The Pokies Casino Terms & Conditions

These Terms and Conditions govern access to and use of The Pokies Casino website, account services, games, promotions and related features. By accessing the platform or creating an account, you confirm that you have read, understood and agreed to these terms.

Please review this document carefully before using The Pokies Casino. If you do not accept any part of these terms, you must not register, deposit funds, play games or otherwise use the services.

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Agreement to These Terms

These Terms and Conditions form a binding agreement between you and The Pokies Casino concerning your use of the platform. They apply together with any specific rules displayed for individual games, promotions, payment methods or other services.

By selecting an acceptance option, opening an account or continuing to use the website, you acknowledge that these terms apply to your activity. Where a specific promotion or game rule conflicts with these terms, the specific rule will apply only to the relevant promotion or game.

Who May Use the Casino

The Pokies Casino is available only to individuals who are at least 18 years old. You must satisfy the age requirement applicable to your location before registering or playing.

You are responsible for determining whether online gambling is permitted where you are located. The Pokies Casino may restrict access from certain locations and may refuse service where participation is not appropriate or legally permitted. You must not use the platform on behalf of another person.

Creating Your Player Account

You must provide accurate, current and complete information when opening an account. Details may include your name, date of birth, address and other information needed to operate and protect your account.

Each person may hold only one account unless The Pokies Casino expressly approves otherwise. Your login details must be kept confidential. You are responsible for activity carried out through your account and must notify The Pokies Casino promptly if you suspect unauthorised access, inaccurate information or a security issue.

Accounts are personal and must not be sold, transferred, shared or made available to another individual. You must update your information when it changes so that account records remain accurate.

Identity and Account Checks

The Pokies Casino may conduct age, identity, payment and security checks at registration or at any later stage. You may be asked to provide documents or information that reasonably supports the details associated with your account.

Any requested material must be genuine, readable and provided within the requested timeframe. The Pokies Casino may delay transactions, limit account functionality or suspend access while checks are being completed. If information cannot be verified, the account may be restricted or closed in accordance with these terms.

Funding Your Account

Deposits must be made using a payment method belonging to you or one that you are authorised to use. You must follow the instructions shown on the platform for the selected payment option.

Funds should be deposited for recreational play and not for an unlawful purpose. The Pokies Casino may reject, reverse or review a deposit where there is a security, payment or compliance concern. Processing times can vary according to the payment provider, and provider fees or limits may apply.

• Check the amount and payment details before confirming a deposit.
• Do not use payment methods belonging to another person without prior approval.
• Report any unrecognised transaction connected with your account without delay.
• Do not attempt to deposit funds obtained through fraud or other unlawful conduct.

Receiving Withdrawals

You may request a withdrawal of eligible funds through the methods made available on the platform. The Pokies Casino may require completion of verification before processing a withdrawal and may return funds to an approved payment method.

Withdrawals can be subject to minimum amounts, transaction limits, processing reviews and provider conditions. Any applicable bonus wagering requirements or other promotional conditions must be satisfied before related funds become withdrawable. The Pokies Casino may cancel or adjust a transaction where there is an error, suspected misuse or a breach of these terms.

You remain responsible for checking that your withdrawal information is correct. Processing time may be affected by verification, payment providers, weekends, public holidays or circumstances outside the reasonable control of The Pokies Casino.

Promotions and Bonus Rules

Bonuses, free plays and promotional offers are available only under the conditions displayed with the relevant offer. Those conditions may include eligibility rules, qualifying deposits, wagering requirements, game contributions, expiry dates, maximum winnings or withdrawal restrictions.

Unless expressly stated otherwise, only one bonus or promotional benefit may apply to a qualifying activity. The Pokies Casino may withdraw a promotion where you are not eligible, where an offer has expired or where the offer has been used contrary to its stated conditions.

Promotions must not be abused by creating multiple accounts, coordinating activity, using automated methods or exploiting an error. If a bonus is credited incorrectly, you must not use or withdraw the affected funds and should notify The Pokies Casino.

Using the Platform Properly

You must use the website, games and account features honestly, lawfully and in accordance with these terms. The platform is intended for personal entertainment, and your activity must not interfere with its operation or other customers' access.

You must provide truthful information, protect your login credentials and follow instructions displayed by The Pokies Casino. You must also take reasonable steps to ensure that your device, software and internet connection are secure when accessing the account.

Conduct That Is Not Allowed

The following activities are prohibited, whether attempted directly or through another person:

• Fraud, deception, money laundering or the use of funds connected with unlawful activity.
• Providing false, misleading, stolen or altered identity or payment information.
• Opening or controlling multiple accounts to obtain an unfair advantage.
• Using bots, scripts, automated tools, unauthorised software or technical methods to influence play or platform operation.
• Exploiting errors, vulnerabilities, malfunctions or incorrect game outcomes.
• Colluding with other players or manipulating games, promotions or transactions.
• Attacking, disrupting, scraping or attempting to gain unauthorised access to the website or its systems.
• Using the platform to harass, threaten, defraud or harm another person.

The Pokies Casino may investigate suspected prohibited activity and take appropriate action under these terms.

Ownership of Casino Materials

Website content, branding, designs, text, graphics, software, game interfaces and other materials made available through The Pokies Casino are owned by or used with permission by the relevant rights holders. Your use of the platform does not transfer any ownership interest to you.

You may use the website for personal, non-commercial purposes only. You must not copy, reproduce, modify, publish, distribute, reverse engineer, sell or create derivative works from platform materials unless expressly permitted in writing.

Liability and Service Availability

The Pokies Casino aims to provide a reliable service but does not guarantee that the website, games or account functions will always be available, uninterrupted, error-free or compatible with every device. Maintenance, technical faults, communications failures and events outside reasonable control may affect access.

You are responsible for your device, internet connection, software and the security of your account. To the extent permitted by applicable law, The Pokies Casino is not responsible for loss caused by your failure to protect account credentials, inaccurate information, misuse of the platform or interruptions beyond its reasonable control.

Nothing in these terms excludes or limits a right or responsibility that cannot lawfully be excluded or limited. Where liability cannot be excluded, it will be limited to the extent permitted by applicable law.

When Access May Be Restricted

The Pokies Casino may suspend, restrict or close an account where it reasonably considers that you have breached these terms, failed a verification check, engaged in prohibited activity, used an unauthorised payment method or created a security or operational risk.

Access may also be restricted for investigation, technical maintenance, responsible gambling measures or other legitimate operational reasons. During a suspension, you must not attempt to use another account or evade the restriction.

Where an account is closed, eligible funds may be handled after relevant checks and subject to outstanding obligations, applicable promotional rules and any lawful deductions. Funds connected with fraud, abuse or unlawful conduct may be withheld where permitted.

Handling Personal Information

Personal information is handled in accordance with the privacy information made available by The Pokies Casino. Information may be used to create and operate your account, process transactions, verify identity and age, maintain security, provide support and meet applicable operational obligations.

You should ensure that information supplied to The Pokies Casino is accurate and up to date. Access to personal information may be limited to authorised personnel, service providers and other parties involved in delivering or protecting the services, where appropriate.

Playing Responsibly

Gambling should remain an enjoyable form of entertainment and should not be treated as a way to earn income or recover losses. Set personal limits before playing and use only funds that you can afford to lose.

• Decide how much time and money you can spend before starting.
• Do not chase losses or gamble when distressed, impaired or under pressure.
• Take regular breaks and keep gambling separate from essential household spending.
• Use available account controls or request assistance if gambling is becoming difficult to manage.

The Pokies Casino may apply restrictions or account measures where responsible gambling concerns arise. You are encouraged to seek independent support if you are worried about your gambling behaviour.

Changes to These Conditions

The Pokies Casino may update these Terms and Conditions to reflect changes to the services, payment arrangements, promotions, security practices or operational requirements. The current version will be made available on the website.

Changes will apply from the stated effective date or, where no date is stated, when published. You should review the terms regularly. Continuing to use the platform after an update indicates acceptance of the revised terms. If you do not agree, you must stop using the services and may request closure of your account.

How to Contact the Pokies Casino

For questions about these Terms and Conditions, account access, verification, transactions, promotions or responsible gambling features, please contact The Pokies Casino through the support channel provided for customers.

You can contact the support team at support@thepokiescasino-au.com. When making an enquiry, provide enough information for your request to be identified, but do not send passwords or unnecessary sensitive information.

Last updated: 14 September 2026